AliExpress售后客服话术模板

Hello! We offer buyer protection on AliExpress. If you receive an item that is damaged, defective, or not as described, you can open a dispute within the buyer protection period. Depending on the situation, you may be eligible for a full refund, partial refund, or return. If you tell us more about your issue, we will do our best to provide a solution that works for you.

Hello! I understand that there is an issue with your order. We are sorry for the inconvenience. Please briefly describe the problem and, if possible, provide photos or a video. We will review your case and suggest a solution, such as refund, replacement, or other options allowed by AliExpress. If we cannot reach an agreement, you can also ask AliExpress to step in and help mediate.

Hello! Thank you for your purchase. We hope you are satisfied with your [Product Name]. If everything meets your expectations, we would really appreciate it if you could leave a positive feedback and detailed review on AliExpress. Your feedback helps other buyers and motivates us to keep improving. If there is anything you are not happy with, please contact us first and we will do our best to solve it.

Hello! I have received your request for a refund. Once your dispute or return request is approved and the item (if required) is received back, AliExpress will process the refund to your original payment method. This may take a few business days depending on your bank or payment provider. If you do not see the refund after [X] days, please let us know and we will help you follow up.

Hello! I see that you have opened a return request. Thank you for letting us know. Please follow the instructions in the dispute or return case to prepare and send back the item. If AliExpress or the carrier provides a return label, please print it and attach it securely to the package. Once the package is received and checked, the refund or replacement will be processed according to the agreement.

Hello! I sincerely apologize that you received a defective item. This is unacceptable and not our standard. Please send us a short description of the issue and attach clear photos or a short video if possible. We will review it quickly and offer you a solution, such as a replacement, partial refund, or full refund, based on your preference and AliExpress policies.

Hello! I apologize that you received the wrong or not-as-described item. This was our mistake and we take full responsibility. Please provide photos of what you received so we can verify the issue. We will then offer you a suitable solution as soon as possible — for example, sending the correct product, arranging a return with full refund, or another option that you prefer.

Hello! I understand you would like to exchange your item. On AliExpress, exchanges are usually handled as a return plus a new order. Please follow the return process in your dispute or order page, and once the return is accepted, you can place a new order for the item you want. If you tell us what kind of replacement you need, we can also help recommend the most suitable option.

Hello! I understand the issue you mentioned and I'm sorry for the inconvenience caused. As a solution, we can offer you a partial refund of [Amount] while you keep the item, so you do not need to return it. If this proposal works for you, please confirm, and we will submit the partial refund through AliExpress as soon as possible.

Hello! I wanted to follow up on your recent purchase. How are you enjoying your [Product Name]? Is everything working as expected and as described on the product page? If you have any questions or concerns, please don't hesitate to contact us via AliExpress messages. We are always here to help and want to make sure you are completely satisfied with your order.