Lazada售前客服话术模板
使用说明：以下Lazada售前话术模板适用于Lazada聊天、咨询和下单前的沟通场景，涵盖LazMall话术、东南亚电商话术、价格说明话术、物流时效话术等场景。建议将这些话术整理到快捷回复软件或跨境电商快捷回复工具中，按"LazMall保障、多站点说明、优惠活动"等场景分组管理，方便客服快捷回复，提升客服效率。话术中的[变量]请根据站点（如MY/TH/PH等）和店铺实际情况替换。
Lazada售前话术列表
Lazada欢迎咨询
Hello! Thank you for your interest in our products! 😊 We're an official LazMall seller with authentic products and fast shipping across Southeast Asia. How can I help you today? Feel free to ask about products, shipping, or promotions!
Lazada多国站点说明
We ship to all Lazada markets! 🌏 Singapore, Malaysia, Thailand, Indonesia, Philippines, and Vietnam. Shipping time: [Country 1]: [Time] days | [Country 2]: [Time] days. We use Lazada's official logistics for reliable delivery. Free shipping on orders over [Amount]!
Lazada优惠券使用
Great news! You can use multiple vouchers on this order! 🎟️ 1) Lazada platform vouchers 2) Our store vouchers 3) Bank/payment vouchers. Stack them all for maximum savings! Check "Vouchers" at checkout. Current promotion: [Promotion Details]. Happy shopping!
Lazada LazMall保障说明
As a LazMall seller, we offer: ✓ 100% Authentic Products ✓ 15-Day Free Returns ✓ Free Shipping (min. order) ✓ Lazada Wallet Protection ✓ Fast Delivery. All products come with official warranty. Shop with confidence! Your satisfaction is guaranteed! 🛡️
Lazada产品真伪保证
All our products are 100% authentic! ✓ We're an official LazMall partner ✓ Direct from authorized distributors ✓ Comes with authenticity certificate ✓ Official brand warranty included. You can verify authenticity through [Method]. We never sell fakes! 💯
Lazada分期付款说明
Yes, we support installment payments! 💳 Available options: 1) Lazada PayLater (0% interest for 3 months) 2) Credit card installments 3) Bank installment plans. Select your preferred method at checkout. No extra fees! Make shopping easier! 🛒
Lazada闪购活动
⚡ FLASH SALE ALERT! [Product Name] is on Flash Sale NOW! Original price: [Price] | Flash Sale price: [Discounted Price] | Discount: [Percentage]% OFF! Limited quantity! Sale ends in [Time]. Add to cart immediately! Don't miss this deal! 🔥
Lazada货到付款说明
Yes, Cash on Delivery (COD) is available! 💵 Available in: [Countries/Regions]. COD fee: [Fee] or FREE for orders over [Amount]. Simply select "Cash on Delivery" at checkout. Pay when you receive your package. Easy and secure! 📦
Lazada会员专享优惠
🌟 Lazada Member Exclusive! As a Lazada member, you get: ✓ Extra [Discount]% off this product ✓ Free shipping (no minimum) ✓ Priority customer service ✓ Early access to sales. Use code [CODE] at checkout. Membership pays for itself! Join now!
Lazada大促预告
🎉 Upcoming Mega Sale! Mark your calendar: [Date] - [Date]. Expect: ✓ Up to [Percentage]% OFF ✓ Flash deals every hour ✓ Free shipping storewide ✓ Extra vouchers. Follow our store to get notified! Set reminders! This is our biggest sale of the year! 🛍️
使用建议
1. 分组管理：建议在快捷回复软件中，将Lazada售前话术按"LazMall话术、东南亚电商话术、价格说明话术、物流时效话术"等场景分组，方便跨境电商客服快速选择合适的Lazada售前话术，支持多平台快捷回复。
2. 结合工具使用：配合快捷回复工具，可以统计每条Lazada售前话术的使用频率和转化效果，持续优化话术库，提升客服效率。可免费快捷回复软件下载试用。