Shopify售前客服话术模板
使用说明：以下Shopify客服话术模板专门针对Shopify独立站的售前场景设计，涵盖品牌介绍、支付说明、配送查询、定制服务等场景。建议将这些Shopify售前话术整理到快捷回复软件或独立站客服工具中，按"品牌介绍、支付方式、配送说明"等场景分组管理，方便独立站卖家一键回复，提升客服效率。话术中的[变量]需要根据实际情况替换。
Shopify售前话术列表（共10条）
Shopify独立站品牌介绍
Hello! Welcome to [Brand Name]. We're an independent online store specializing in [Product Category]. All our products are [unique selling point, e.g., handcrafted/ethically sourced/premium quality]. We offer worldwide shipping, secure payment options (credit card, PayPal, Shop Pay), and excellent customer service. Browse our collection and feel free to ask any questions.
Shopify产品真伪保证
Hello! All products in our Shopify store are 100% authentic and sourced directly from [official distributors/manufacturers/our own production]. Each item comes with [certificate of authenticity/warranty card/serial number verification]. We stand behind the quality of everything we sell. If you have any concerns about authenticity, we're happy to provide additional proof.
Shopify支付方式说明
Hello! We accept multiple secure payment methods: Credit/Debit Cards (Visa, Mastercard, Amex) | PayPal | Shop Pay (fast checkout) | Apple Pay | Google Pay. All transactions are encrypted and processed through Shopify's secure payment gateway. Your payment information is never stored on our servers. Need help with payment? Let us know.
Shopify全球配送说明
Hello! We ship worldwide! 🌍 Shipping options: Standard (10-15 business days) | Express (5-7 business days) | Priority (3-5 business days). Shipping costs are calculated at checkout based on your location and order weight. Free shipping on orders over [amount]! All orders include tracking. Customs/duties may apply for international orders (buyer's responsibility).
Shopify关税和清关说明
Hello! For international orders, please note: Customs duties and taxes may apply depending on your country's regulations. These fees are the buyer's responsibility and are not included in our prices. We declare all items accurately to ensure smooth customs clearance. Typical customs processing takes 2-5 business days. Need help understanding your country's import rules? We can provide guidance!
Shopify会员计划介绍
Hello! Join our VIP membership program. Benefits: 10% off all orders, early access to new products, exclusive member-only sales, free shipping on all orders, birthday gift. Membership: [price]/year or [price]/month. Sign up during checkout or in your account dashboard. Already a member? Your discount applies automatically.
Shopify首单优惠说明
Hello! Welcome. First-time customer? Use code [WELCOME10] at checkout for 10% off your first order. Plus: free shipping on orders over [amount], 30-day easy returns, subscribe to our newsletter for exclusive deals. This offer is valid for new customers only. The discount code will be applied automatically when you enter it at checkout.
Shopify产品定制服务
Hello! We offer custom orders. Customization options: [color/size/engraving/personalization]. Process: 1) Tell us your requirements 2) We'll create a custom listing for you 3) Approve the design 4) We'll start production. Custom orders take [timeframe] and are non-refundable unless defective. Additional cost: [price/percentage]. Interested? Share your ideas.
Shopify批发/B2B咨询
Hello! Interested in wholesale or bulk orders? We offer special B2B pricing for: orders of [minimum quantity]+ units, retailers and resellers, corporate gifts. Benefits: volume discounts, flexible payment terms, dedicated account manager, custom packaging options. Please email us at [wholesale@email.com] with your business details and order requirements for a quote.
Shopify品牌故事分享
Hello! Thank you for your interest in our brand. Our story: [Brief brand story, e.g., "Founded in 2020, we started with a mission to create sustainable fashion..."]. What makes us different: [unique value proposition]. We're passionate about [brand values]. Every purchase supports [social cause/sustainability initiative]. Want to learn more? Check our "About Us" page or follow us on [social media].
使用建议
1. 分组管理：建议在快捷回复软件中，将Shopify售前话术按"品牌介绍、支付方式、配送说明、定制服务"等场景分组，方便不同客服快速选择合适的Shopify客服话术。
2. 结合工具使用：配合客服快捷回复工具，可以统计每条独立站售前话术的使用频率和转化效果，持续优化话术库管理，提升客服效率。
3. 多平台管理：如果您同时运营多个平台，建议使用支持多平台管理的跨境电商客服工具，将Shopify话术与其他平台话术统一管理。