使用说明：以下Temu售后话术建议结合Temu平台的保障政策使用，先安抚用户情绪，再说明流程与方案。卖家可以将这些Temu售后话术整理到客服快捷回复软件中，作为统一的"Temu售后话术"分组，方便快速处理90天退货、质量问题、包裹异常和差评挽回等场景。

Temu售后话术列表

1. Temu退货政策

90-Day FREE Returns! 📦 Process: Temu app → Orders → Return/Refund → Select reason → Print label. We provide prepaid return label! Refund within [Time] days after return received. No restocking fees! Easy & hassle-free! ✨

2. Temu质量问题

We're very sorry about the quality issue! 😔 Send us photos/videos of the defect. We'll: 1) Full refund immediately (keep the item) OR 2) Free replacement + return label. Your choice! Plus [Credits] as apology. We'll make it right! 💙

3. Temu商品不符

Item not as described? We sincerely apologize! 🙏 Please send comparison photos. Options: A) Full refund + keep item + [Credits] OR B) Free replacement. You decide! Protected by Temu Purchase Protection! Your satisfaction guaranteed! 💝

4. Temu退款处理

Refund approved! 💰 Amount: $[Amount] | Method: [Original payment/Temu credits] | Processing: 3-7 business days. You'll receive notification when completed. Check "Orders" for status. Plus [Bonus Credits] for the inconvenience! Thank you! 🙏

5. Temu包裹丢失

Package lost or not delivered? We're so sorry! 😢 Don't worry - you're fully protected! We'll: 1) Investigate with carrier 2) Issue immediate refund OR replacement. No waiting! Plus [Credits] as compensation. We've got you covered! 🛡️

6. Temu评价奖励

Love your purchase? 💕 Leave a review and get [Credits]! ⭐⭐⭐⭐⭐ Bonus: Share photos/videos for extra [Credits]! Your feedback helps millions of shoppers! Any issues? Contact us first - we'll resolve it + give you credits! Thank you! 🙏

7. Temu尺码不合适

Size doesn't fit? No problem! 👕 Options: 1) Exchange for correct size (FREE) - we'll send prepaid label 2) Full refund - 90-day return policy. Keep tags attached! New size ships immediately after we receive return. Easy exchange process! We want you to love it! 💙

8. Temu包裹破损

Package arrived damaged? We're so sorry! 📦💔 Please send photos of: 1) Damaged packaging 2) Damaged item. Solutions: A) Full refund (keep item) + [Credits] OR B) Free replacement shipped immediately. No return needed for damaged items! We'll file claim with carrier. Your satisfaction matters! 🛡️

9. Temu差评挽回

We saw your review and we're truly sorry! 😔 Your feedback matters! Let's make it right: 1) Full refund + keep item 2) Replacement + [Credits] 3) [Special offer]. We value you as a customer! If we resolve this, would you consider updating your review? We're committed to your satisfaction! 💙

10. Temu退款延迟说明

Refund taking longer than expected? We apologize! 🙏 Status: [Status] | Approved: [Date] | Typical processing: 3-7 business days. Bank processing may add 2-3 days. We've expedited your refund! Check with your bank if not received by [Date]. Plus [Credits] for the wait! Thank you for your patience! 💙

使用建议

1. 强调平台保障：多提及90天退货保障，让用户感到安全和可控，并在回复中适当引用本页整理好的Temu售后话术，统一团队说法。

2. 结合工具使用：建议配合AI快捷回复或跨境电商快捷回复软件，把常用的Temu售后话术配置成快捷回复按钮，统计不同话术在退款处理、包裹异常和差评挽回中的使用效果。