Temu售后客服话术模板
使用说明：以下Temu售后话术建议结合Temu平台的保障政策使用，先安抚用户情绪，再说明流程与方案。卖家可以将这些Temu售后话术整理到客服快捷回复软件中，作为统一的"Temu售后话术"分组，方便快速处理90天退货、质量问题、包裹异常和差评挽回等场景。
Temu售后话术列表
Temu退货政策
90-Day FREE Returns! 📦 Process: Temu app → Orders → Return/Refund → Select reason → Print label. We provide prepaid return label! Refund within [Time] days after return received. No restocking fees! Easy & hassle-free! ✨
Temu质量问题
We're very sorry about the quality issue! 😔 Send us photos/videos of the defect. We'll: 1) Full refund immediately (keep the item) OR 2) Free replacement + return label. Your choice! Plus [Credits] as apology. We'll make it right! 💙
Temu商品不符
Item not as described? We sincerely apologize! 🙏 Please send comparison photos. Options: A) Full refund + keep item + [Credits] OR B) Free replacement. You decide! Protected by Temu Purchase Protection! Your satisfaction guaranteed! 💝
Temu退款处理
Refund approved! 💰 Amount: $[Amount] | Method: [Original payment/Temu credits] | Processing: 3-7 business days. You'll receive notification when completed. Check "Orders" for status. Plus [Bonus Credits] for the inconvenience! Thank you! 🙏
Temu包裹丢失
Package lost or not delivered? We're so sorry! 😢 Don't worry - you're fully protected! We'll: 1) Investigate with carrier 2) Issue immediate refund OR replacement. No waiting! Plus [Credits] as compensation. We've got you covered! 🛡️
Temu评价奖励
Love your purchase? 💕 Leave a review and get [Credits]! ⭐⭐⭐⭐⭐ Bonus: Share photos/videos for extra [Credits]! Your feedback helps millions of shoppers! Any issues? Contact us first - we'll resolve it + give you credits! Thank you! 🙏
使用建议
1. 强调平台保障：多提及90天退货保障，让用户感到安全和可控，并在回复中适当引用本页整理好的Temu售后话术，统一团队说法。
2. 结合工具使用：建议配合AI快捷回复或跨境电商快捷回复软件，把常用的Temu售后话术配置成快捷回复按钮，统计不同话术在退款处理、包裹异常和差评挽回中的使用效果。