Temu售中客服话术模板
使用说明：以下Temu售中话术用于订单已创建后的沟通，例如确认下单信息、解释物流进度以及处理延迟等情况。建议将这些Temu订单确认、物流追踪和延迟补偿话术录入到多平台快捷回复工具中，一键调用，提高处理Temu跨境电商订单的效率和一致性。
Temu售中话术列表
Temu订单确认
Order confirmed! 🎉 Order #[Order Number] | Total: $[Amount] (You saved $[Savings]!) | Items: [Items]. Processing time: 24-48 hours. Track in Temu app → Orders. Estimated delivery: [Date]. Thank you for shopping with Temu! 💕
Temu发货通知
Your order is on the way! 📦 Tracking: [Tracking Number] | Carrier: [Carrier] | ETA: [Date]. Track real-time in Temu app! We've packed it carefully. Can't wait for you to receive it! Enjoy! 🎁
Temu物流追踪
Track your package: 📱 Temu app → Orders → Track Package. Current status: [Status] | Location: [Location] | Last update: [Time] | ETA: [Date]. Updates every 12-24 hours. Delivery guaranteed! Questions? We're here! 📍
Temu订单修改
Need to modify your order? Let me check! If status is "Processing", we can help with: size, color, quantity, or address changes. Order #: [Number]. What needs changing? Already shipped? You can return/exchange after delivery. We'll assist! ⚡
Temu配送延迟
We apologize for the shipping delay! 🙏 Reason: [Reason]. Original ETA: [Date] | New ETA: [Date]. As compensation, we've added [Credits/Coupon] to your account! Your order is protected by our delivery guarantee. Thank you for your patience! 💙
Temu订单取消
To cancel: Temu app → Orders → Select order → Cancel. If "Processing", instant cancellation + full refund. Already "Shipped"? Refuse delivery or return after receiving. 90-day free returns! Refund to original payment method. Need help? Chat us! 💬
Temu催单处理
We understand you're excited! 🤗 Your order status: [Status] | Shipped: [Date] | Current location: [Location] | ETA: [Date]. We've prioritized your delivery! Tracking: [Number]. Almost there! Thanks for your patience! 🚚
使用建议
1. 配合补偿策略：对于明显延迟的订单，可配合优惠券或积分补偿的话术一起使用，提升体验，并在快速回复软件中预设多种延迟说明和补偿方案模板。
2. 集中管理话术：建议将Temu售中话术统一整理到客服快捷回复软件中，根据"订单确认话术"、"物流追踪话术"、"延迟补偿"等标签分类，方便不同客服快速选择合适的Temu售中话术。