使用说明：以下Wish售中话术模板适用于用户已经下单后的沟通环节，涵盖订单确认话术、物流追踪话术、延迟说明、催单话术、清关说明、订单修改话术等售中场景。建议将这些话术整理到快捷回复工具中，按"订单确认、物流追踪、清关说明"等场景分组管理，方便客服快捷回复，提升客服效率，支持多平台快捷回复。

Wish售中话术列表

1. Wish订单确认

Order confirmed! 🎉 Order ID: [Order ID] | Amount: $[Amount] | Items: [Items]. We'll process and ship within 24-48 hours. You'll receive tracking info via Wish app. Estimated delivery: [Date]. Thank you for your purchase! 💕

2. Wish发货更新

Your order has shipped! 📦 Tracking: [Tracking Number] | Carrier: [Carrier] | Estimated delivery: [Date]. Track your package in the Wish app under "Order History". We packed it with care! Enjoy your purchase! 🎁

3. Wish物流查询

Track your order: 📱 Open Wish app → Order History → Select your order → View tracking. Current status: [Status] | Last update: [Date/Time] | Location: [Location] | ETA: [Date]. Tracking updates every 24 hours. Questions? Message us! 📍

4. Wish订单延迟说明

We apologize for the delay! 🙏 Reason: [Reason]. Original ETA: [Date] | New ETA: [Date]. We're working with the carrier to expedite delivery. Your order is protected by Wish's on-time guarantee. Thank you for your patience! 💙

5. Wish地址修改

Need to change address? Let me help! If order status is "Processing", we can update it. New address: [Address]. Please confirm ASAP! Already shipped? Contact carrier: [Carrier] with tracking [Number]. We'll assist however we can! 📍

6. Wish订单取消

To cancel: Open Wish app → Order History → Select order → Request Cancellation. If "Processing", cancellation is instant. Already "Shipped"? You can refuse delivery or return after receiving. Full refund guaranteed! Need help? Message us! 💬

7. Wish清关信息

Your package is in customs clearance. 🛃 This is normal for international orders! Clearance time: [Time] days. Current status: [Status]. No action needed from you. Once cleared, delivery continues. We're monitoring it. Thank you for your patience! 🌍

8. Wish催单处理

We understand you're eager to receive your order! 🤗 Current status: [Status] | Shipped: [Date] | Location: [Location] | ETA: [Date]. Your package is on its way! Tracking: [Number]. We've contacted the carrier to ensure timely delivery. Almost there! 🚚

9. Wish包裹未送达

Package not delivered? We're sorry! 😔 Let's check: 1) Verify delivery address 2) Check with neighbors/mailroom 3) Review tracking for delivery photo. Still missing? We'll file a claim immediately! Options: Full refund OR replacement. Protected by Wish guarantee! 🛡️

10. Wish部分发货说明

Hello! Your order will arrive in separate packages. 📦 Package 1: [Items] - Tracking: [Number] - ETA: [Date] | Package 2: [Items] - Tracking: [Number] - ETA: [Date]. This ensures faster delivery! Track each package separately in Wish app. Questions? We're here! 📱

使用建议

1. 分组管理：建议在快捷回复工具中，将Wish售中话术按"订单确认话术、物流追踪话术、延迟说明、催单话术、清关说明、订单修改话术"等场景分组，方便客服快速选择合适的Wish售中话术。

2. 结合工具使用：配合话术管理工具，可以统计每条Wish售中话术的使用频率，持续优化话术库，提升客服效率和低价跨境电商订单沟通质量，支持多平台快捷回复。快捷回复工具怎么用？推荐查看快语客服工具教程。