Wish售中客服话术模板
使用说明：以下Wish售中话术模板适用于用户已经下单后的沟通环节，涵盖订单确认话术、物流追踪话术、延迟说明、催单话术、清关说明、订单修改话术等售中场景。建议将这些话术整理到快捷回复工具中，按"订单确认、物流追踪、清关说明"等场景分组管理，方便客服快捷回复，提升客服效率，支持多平台快捷回复。
Wish售中话术列表
Wish订单确认
Order confirmed! 🎉 Order ID: [Order ID] | Amount: $[Amount] | Items: [Items]. We'll process and ship within 24-48 hours. You'll receive tracking info via Wish app. Estimated delivery: [Date]. Thank you for your purchase! 💕
Wish发货更新
Your order has shipped! 📦 Tracking: [Tracking Number] | Carrier: [Carrier] | Estimated delivery: [Date]. Track your package in the Wish app under "Order History". We packed it with care! Enjoy your purchase! 🎁
Wish物流查询
Track your order: 📱 Open Wish app → Order History → Select your order → View tracking. Current status: [Status] | Last update: [Date/Time] | Location: [Location] | ETA: [Date]. Tracking updates every 24 hours. Questions? Message us! 📍
Wish订单延迟说明
We apologize for the delay! 🙏 Reason: [Reason]. Original ETA: [Date] | New ETA: [Date]. We're working with the carrier to expedite delivery. Your order is protected by Wish's on-time guarantee. Thank you for your patience! 💙
Wish地址修改
Need to change address? Let me help! If order status is "Processing", we can update it. New address: [Address]. Please confirm ASAP! Already shipped? Contact carrier: [Carrier] with tracking [Number]. We'll assist however we can! 📍
Wish订单取消
To cancel: Open Wish app → Order History → Select order → Request Cancellation. If "Processing", cancellation is instant. Already "Shipped"? You can refuse delivery or return after receiving. Full refund guaranteed! Need help? Message us! 💬
Wish清关信息
Your package is in customs clearance. 🛃 This is normal for international orders! Clearance time: [Time] days. Current status: [Status]. No action needed from you. Once cleared, delivery continues. We're monitoring it. Thank you for your patience! 🌍
使用建议
1. 分组管理：建议在快捷回复工具中，将Wish售中话术按"订单确认话术、物流追踪话术、延迟说明、催单话术、清关说明、订单修改话术"等场景分组，方便客服快速选择合适的Wish售中话术。
2. 结合工具使用：配合话术管理工具，可以统计每条Wish售中话术的使用频率，持续优化话术库，提升客服效率和低价跨境电商订单沟通质量，支持多平台快捷回复。快捷回复工具怎么用？推荐查看快语客服工具教程。