AliExpress售前客服话术模板

Hello! Thank you for your inquiry about [Product Name]. This product [description]. The price is US$[price] with [shipping terms, e.g. free shipping to most countries]. We also offer [warranty/guarantee details]. If you have any questions about the product, shipping, or customization, please feel free to ask and we'll be happy to help.

Hello! We offer free shipping worldwide via AliExpress Standard Shipping. Estimated delivery time is 15-30 business days depending on your location. For faster delivery, we also offer ePacket (7-15 days) and DHL Express (3-7 days) at additional cost. Which shipping method would you prefer?

Hello! Thank you for your interest in bulk orders. For orders of [quantity] units or more, we can offer special wholesale pricing and better shipping options. Please let me know your target quantity, destination country, and any specific requirements, and we will send you a detailed quotation.

Hello! Yes, we can customize this product according to your requirements. We offer OEM/ODM services with a minimum order quantity of [MOQ]. Please share your specifications (logo, color, size, packaging, etc.), and we will confirm the feasibility, production time, and exact quotation for you.

Hello! Based on your interest in [Product A], I think you might also like [Product B]. It has similar features but offers [unique benefit]. Many customers who bought [Product A] also purchased [Product B] and were very satisfied. Would you like to learn more about it?

Hello! Thank you for your interest. We currently have approximately [number] pieces of this item in stock. This is a popular product, so if it meets your needs, we recommend placing the order soon to avoid it going out of stock.

Hello! Great question about the difference between [Product A] and [Product B]. [Product A] is more suitable for [use case 1], while [Product B] works better for [use case 2]. The main differences are: [difference 1], [difference 2], and [difference 3]. If you can tell me more about how you plan to use it, I'd be happy to recommend the most suitable option.

Hello! We currently have a promotion for this product: [promotion details, such as coupon, discount, or bundle]. You can see the available coupons and discounts on the product page and apply them at checkout. If you are not sure how to use the promotion, please let us know and we will guide you step by step.

Hello! Thank you for your question about [specification]. The [Product Name] has the following key specifications: [spec 1], [spec 2], [spec 3]. More detailed information is listed in the product description section on the page. If you have a specific use case, please share it with us and we can confirm whether this product will meet your needs.

Hello! When you purchase from us on AliExpress, your order is protected by AliExpress Buyer Protection. If your order does not arrive on time, arrives damaged, or is not as described, you can open a dispute within the protection period. We will work with you and AliExpress to provide a suitable solution, such as a replacement or refund, so your purchase is secure.