AliExpress售中客服话术模板

Hello! Thank you for your order. Your order number is [Order Number]. We will process and ship your order within 3-5 business days. You will receive tracking information once it ships. Estimated delivery is [Date]. If you have any questions, please contact us!

Hello! I apologize for the shipping delay. International shipping can sometimes take longer than expected due to customs clearance, local logistics, or other factors. Your order is currently [status]. We are monitoring the tracking information, and if there is no update for an unusually long time, please let us know and we will help you follow up with the carrier or AliExpress.

Hello! Great news - your order [Order Number] has been shipped! Tracking number: [Tracking Number]. You can track your package on AliExpress or directly with the carrier. Estimated delivery: [Date]. Please allow 1-2 business days for tracking to update. Thank you for your purchase!

Hello! Your order [Order Number] is currently in transit. Latest update: [Status] at [Location] on [Date]. Estimated delivery is [Date]. You can track it using tracking number [Tracking Number] on AliExpress or the carrier website. If you have any questions, feel free to ask!

Hello! I see there may be an issue with your payment. Please check that your card or payment method is valid, has sufficient balance, and that your billing information matches what your bank has on file. Sometimes AliExpress will automatically cancel orders if the payment cannot be completed. If that happens, you can place a new order using a different payment method. If you still have questions, please let us know.

Hello! I understand you would like to change your order details. Once an order is being processed or shipped, it usually cannot be modified directly. If your order has not shipped yet, you may cancel it and place a new order with the correct information. If it has already shipped, please tell us your specific request and we will suggest the best solution, such as return, exchange, or other options available on AliExpress.

Hello! I wanted to confirm your shipping address before we ship your order. The address on file is: [Address]. Is this correct? If you need to update it, please do so in your AliExpress account as soon as possible. Once the package is shipped, we may not be able to change the address, and the parcel will be sent to the address currently shown in your order.

Hello! Thank you for your order. Based on your shipping address and selected shipping method, your estimated delivery date is [Date]. International shipping typically takes 15–30 business days, depending on customs and local logistics. You can always check the latest estimated delivery time on your order detail page in AliExpress.

Hello! I've checked the status of your order [Order Number]. It is currently [Current Status, e.g. “Awaiting Shipment” / “Shipped”]. You can see this information as well in your AliExpress account under “My Orders”. If the status does not change for a long time or you think there is an issue, please contact us and we will help you investigate.

Hello! I understand you are concerned about customs clearance. Your parcel is currently at [Location / Customs Status]. Sometimes customs may need extra time for inspection, or they may require additional information or duties to be paid. If you receive a message from the carrier or customs, please follow their instructions. If you are not sure what to do, send us the message or screenshot and we will help you understand the next steps.