Amazon售后客服话术模板

Hello! We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you can initiate a return request through your Amazon account under “Your Orders”. Please make sure the item is in its original condition and packaging, unless it arrived damaged or defective. If you need any help with the return steps, feel free to let us know.

Hello! I understand you have concerns about your order. We'd like to help resolve this as smoothly as possible. Please share a brief description of the issue and any relevant photos if available. If we are unable to find a solution that works for you, you can also open an A-to-z Guarantee claim through Amazon, and Amazon will review the case and help protect your rights as a buyer.

Hello! Thank you for your purchase. We hope you are enjoying your [Product Name]. If everything meets your expectations, we would really appreciate it if you could take a moment to leave a product review on Amazon. Your feedback helps other customers make decisions and also encourages us to keep improving. If there is anything that is not ideal, please contact us first and we will do our best to make it right.

Hello! I have received your refund request. Once the returned item is received and inspected by Amazon or our warehouse (depending on the return method), your refund will be processed to your original payment method. This usually takes a few business days. We will keep an eye on the progress, and if you do not see the refund after [X] days, please contact us so we can help you follow up.

Hello! I understand you would like to exchange your item. On Amazon, exchanges are often handled as a return plus a new order. Please initiate a return request for the current item through your Amazon account, and once the return is accepted, you can place a new order for the item you prefer. If you tell us more about the issue, we can also suggest the most suitable replacement option for you.

Hello! I sincerely apologize that you received a defective item. This is not the standard we strive for. Please send us a brief description of the problem along with clear photos or a short video if possible. We will review it quickly and offer you a suitable solution, such as a replacement, partial refund, or full refund, in line with Amazon's policies and your preference.

Hello! I apologize that you received the wrong or not-as-described item. This was our mistake, and we take it seriously. Please provide a photo of what you received, and we will arrange a solution as soon as possible — for example, sending the correct item or issuing a refund, depending on your choice and Amazon's rules.

Hello! I can help you with the return label. Once your return request is approved through Amazon, you will usually see a prepaid return label or QR code provided by Amazon on the return page. Please print the label (or use the QR code at the designated drop-off location), attach it securely to the package, and send the item back. If you have any difficulty downloading or printing the label, please let us know.

Hello! I understand the issue you mentioned and I'm sorry for the inconvenience caused. As a solution, we can offer you a partial refund of [Amount] while you keep the item, so you don't need to go through the return process. If this is acceptable to you, please confirm, and we will submit the partial refund request through Amazon as soon as possible.

Hello! I wanted to follow up on your recent purchase of [Product Name]. How are you enjoying it? Is everything working as expected? If you have any questions or concerns, please don't hesitate to contact us via Amazon messages. We are always here to help and want to make sure you are fully satisfied with your purchase.