Amazon售中客服话术模板

Hello! Thank you for your order. Your order number is [Order Number]. The item will be shipped via Amazon FBA, and you will be able to see the latest shipping status directly in your Amazon account under “Your Orders”. If you have any questions during the process, please feel free to contact us via Amazon messages.

Hello! I apologize for the shipping delay. I've checked your order and confirmed that it is being processed, but the carrier is currently experiencing a slight delay. We are closely monitoring the shipment and will keep you updated. If it does not move within [X] days, please let us know and we will work with Amazon and the carrier to resolve it for you.

Hello! Your order [Order Number] has been shipped. The tracking number is [Tracking Number]. You can track your package on Amazon's "Your Orders" page or on the carrier's website using this tracking number. If the tracking information does not update for a while, please contact us and we will help you follow up with the carrier.

Hello! I see there might be an issue with your payment for this order. Please double-check that your card information, billing address, and available balance are correct in your Amazon account. In many cases, Amazon will automatically retry the payment. If the problem continues, you may try a different payment method or contact Amazon customer service for further assistance, and we'll be here to help from our side as well.

Hello! I understand you would like to change your order details. Once an Amazon order is in processing or shipped status, we usually cannot directly modify the items or quantities. If your order has not been shipped yet, you can try to cancel it in “Your Orders” and place a new order with the correct information. If it has already been shipped, please let us know your specific request and we will suggest the best solution for you.

Hello! I wanted to confirm your shipping address before we ship your order. The address on file is: [Address]. Is this correct? If you need to update it, please do so in your Amazon account as soon as possible. Once the order enters the shipping process, we may no longer be able to change the address, and the package will be sent to the address currently shown in your order.

Hello! Thank you for your order. Based on your shipping address and the shipping method you selected, your estimated delivery date is [Date]. This is an estimate provided by Amazon and may vary slightly depending on the carrier's actual performance and local conditions. You can always check the latest estimated delivery date on your order details page on Amazon.

Hello! I've checked the status of your order [Order Number]. It is currently in the status of [Current Status, e.g. “Preparing for Shipment” / “Shipped”]. You can also view this information in your Amazon account under “Your Orders”. If the status does not change for an unusually long time, please let us know and we will help you investigate further.

Hello! I see you placed multiple orders and would like to have them shipped together. Whether orders can be combined depends on Amazon's system, warehouse location, and shipping method. If Amazon supports combining them, it will automatically arrange shipment in one package when possible. We, as the seller, generally cannot manually merge orders, but if you tell us your order numbers, we can check and give you more specific information.

Hello! I understand you are concerned about the delivery time. I've checked your order and confirmed that it is on the way. We will keep an eye on the tracking information and follow up with the carrier if there are any unusual delays. If the package does not arrive by [Latest Date], please contact us again and we will help you with further solutions, such as replacement or refund according to Amazon's policies.