eBay售中客服话术模板

Hello! I see there's an issue with your payment. Please check the following: 1) Ensure your payment method is valid; 2) Check if there are sufficient funds; 3) Verify your payment information is correct. If the problem persists, please contact PayPal or your payment provider. We're here to help!

Hello! We noticed your order hasn't been paid yet. Please complete your payment within [timeframe] to secure your item. If you're having trouble with payment, please let us know and we'll be happy to help. Thank you!

Hello! Thank you for your purchase! Your order number is [Order Number]. We'll process and ship your order within 24 hours of payment confirmation. You'll receive tracking information via email once it ships. Estimated delivery is [date]. If you have any questions, please don't hesitate to contact us!

Hello! Great news - your order [Order Number] has been shipped! Tracking number: [Tracking Number]. You can track your package on [carrier] website or eBay. Estimated delivery: [Date]. Please allow 1-2 business days for tracking to update. Thank you for your purchase!

Hello! Your order [Order Number] is currently in transit. Latest update: [Status] at [Location] on [Date]. Estimated delivery is [Date]. You can track it using tracking number [Tracking Number] on [carrier] website. If you have any questions, feel free to ask!

Hello! I see you need to change your shipping address. If your order hasn't shipped yet, I can update it. Please provide the correct address and I'll update it right away. If it's already shipped, you'll need to contact the carrier directly. Let me know the new address and I'll help you!

Hello! I understand you'd like to cancel your order. If the order hasn't shipped yet, I can cancel it immediately and you'll receive a full refund within 3-5 business days. If it's already shipped, you'll need to return it once received. Would you like me to proceed with the cancellation?

Hello! I apologize for the delay in shipping your order. [Reason for delay]. Your order is now being prepared and will ship within [timeframe]. You'll receive tracking information as soon as it ships. I appreciate your patience and apologize for any inconvenience!

Hello! I've checked your order status. Order [Order Number] is currently [Status]. [Additional details]. You can also check your order status in your eBay account under "Purchase History". If you have any questions or concerns, please let me know!

Hello! I understand you're waiting for your order. I've checked the status, and it's currently [status]. We're working hard to get it to you as soon as possible. You'll receive tracking information as soon as it ships. Thank you for your patience!