Shopify售后客服话术模板

Hello! Our return policy: 30-day return window from delivery date. Items must be unused with original tags/packaging. Free returns for defective items. Customer pays return shipping for change of mind. To start a return: 1) Log into your account 2) Go to Orders 3) Select "Return Item" 4) Print return label. Refund processed within 5-7 days after we receive the item. Questions? We're here to help!

Hello! Here's how to return your order #[Order Number]: Step 1: Request return in your account (Orders → Return Item) Step 2: Select reason and items to return Step 3: Print the prepaid return label (or pay for return shipping) Step 4: Pack items securely with all tags/accessories Step 5: Drop off at [carrier location]. Once we receive and inspect the return, your refund will be processed within 5-7 business days. Track your return: [Link]

Hello! I'd be happy to help with an exchange for order #[Order Number]! What would you like to exchange: [Item] for [New item/size/color]? Process: 1) We'll send the new item right away 2) Return the original item using the prepaid label 3) No charge if same price; price difference will be charged/refunded. New item ships within 24 hours! Estimated delivery: [Date]. Sound good?

Hello! Your refund for order #[Order Number] has been processed. Refund amount: [Amount] | Original payment method: [Method] | Processing date: [Date]. Timeline: Credit/Debit card: 5-10 business days | PayPal: 3-5 business days | Shop Pay: 2-3 business days. The refund will appear as [Business name] on your statement. If you don't see it after this timeframe, please contact your bank/PayPal. Thank you for your patience.

Hello! I'm very sorry to hear about the quality issue with order #[Order Number]. This is not the experience we want for our customers. Please send us photos of: 1) The defect/damage 2) Product tag 3) Packaging. We'll immediately send a replacement (free expedited shipping) OR issue a full refund (keep the item). Plus, we'd like to offer you [discount]% off your next order. We truly apologize and will make this right.

Hello! I apologize that the item you received doesn't match what you ordered. Order #[Order Number] - Ordered: [Item A] | Received: [Item B]. This is our mistake. Here's what we'll do: 1) Send you the correct item immediately (free expedited shipping) 2) You can keep or return the wrong item (your choice, free return label provided) 3) [Discount/Store credit] for the inconvenience. The correct item will ship today. Tracking: [Link]. Again, our sincere apologies.

Hello! I'm sorry to hear your order #[Order Number] hasn't arrived. Tracking shows: [Status]. Expected delivery was: [Date]. Here's what we'll do: 1) File a claim with the carrier 2) Meanwhile, we'll send you a replacement immediately (free expedited shipping) OR issue a full refund (your choice). You won't need to wait for the carrier investigation. New tracking: [Link]. We apologize for this inconvenience and appreciate your patience.

Hello! I understand you'd like to keep the item but request a partial refund for order #[Order Number] due to [reason]. I appreciate you bringing this to our attention. Based on the issue, I can offer: Option 1: [X]% partial refund ([Amount]) Option 2: [Y]% store credit ([Amount]) Option 3: Full return for complete refund. Which option works best for you? We want to make sure you're satisfied with the resolution!

Hello! We hope you're enjoying your recent purchase from [Brand Name]. Your feedback means the world to us and helps other customers make informed decisions. Would you mind taking 2 minutes to leave a review? [Review link] As a thank you, we'd like to offer you [incentive, e.g., 10% off your next order]. Thank you for being an amazing customer. We truly appreciate your support.

Hello! Thank you for being a valued customer. We'd love to see you again. Here's an exclusive offer just for you: Code: [WELCOME BACK20] | Discount: 20% off your next order | Valid until: [Date] | Minimum purchase: [Amount]. Plus, check out our new arrivals: [Link]. Free shipping on orders over [Amount]. Shop now: [Store link]. We look forward to serving you again.