TikTok Shop售中客服话术模板
使用说明：以下TikTok售中话术模板适用于直播间、短视频评论和私信中的下单环节，涵盖TikTok订单处理、直播订单、短视频订单、订单确认、TikTok物流等售中服务场景。建议将这些TikTok订单话术整理到话术管理工具中，按"订单确认、物流追踪、催单处理"等场景分组管理，提升客服效率和订单管理能力，支持快速响应和新平台业务。
TikTok Shop售中话术列表
订单确认
Thank you for your order! 🎉 Your order #[Order Number] has been
confirmed! You'll receive a tracking number within [Time] hours. Check your TikTok
messages for updates. Questions? DM us anytime! We appreciate your support! 💕
发货通知
Your order is on its way! 📦 Tracking #[Tracking Number].
Estimated delivery: [Date]. Track your package in the TikTok Shop app under "My Orders".
Can't wait for you to receive it! Tag us when you unbox! 📸
支付问题处理
Sorry you're having payment issues! 😔 Try these steps: 1)
Update your payment method in TikTok Shop settings 2) Check your card limit 3) Try a
different payment method. Still not working? DM us and we'll help you complete your
order! 💳
订单修改
Need to change your order? No problem! If it hasn't shipped yet,
we can help! DM us your order number and what you'd like to change (size/color/address).
We'll do our best to update it ASAP! ⚡ Once shipped, we can't modify it.
物流延迟说明
We apologize for the shipping delay! 🙏 Due to [Reason], your
package is taking longer than expected. Current status: [Status]. Estimated new
delivery: [Date]. We're working with the carrier to expedite this. Thank you for your
patience! We appreciate you! 💙
订单取消请求
Want to cancel your order? We understand! If it hasn't shipped,
we can cancel it right away. Go to "My Orders" in TikTok Shop and click "Cancel Order".
Already shipped? You can return it once received. Full refund guaranteed! 💯
地址确认
Quick check! Your shipping address is: [Address]. Is this
correct? If you need to change it, please DM us ASAP! We're preparing to ship your
order. Want to make sure it gets to you! 📍
包裹追踪帮助
Track your package easily! 📱 1) Open TikTok Shop app 2) Go to
"My Orders" 3) Click on your order 4) View real-time tracking. Tracking shows [Status].
Expected delivery: [Date]. Any concerns? DM us! We're here to help!
催单处理
We totally understand you're excited to receive your order! 🤗
Your package is currently [Status] and should arrive by [Date]. We've flagged this with
our shipping team to prioritize it. Tracking: [Number]. Thanks for your patience! Almost
there! 🚚
订单状态查询
Your order status: [Status] 📊 Order placed: [Date] | Processed:
[Date] | Shipped: [Date] | Estimated delivery: [Date]. Everything is on track! You can
track it in real-time in the TikTok Shop app. Questions? We're here! 💬
使用建议
1. 分组管理：建议在话术管理工具中，将TikTok售中话术按"TikTok订单处理、直播订单、短视频订单、TikTok物流、订单确认"等场景分组，方便客服快速选择合适的TikTok订单话术。
2. 结合工具使用：配合客服工具，可以统计每条TikTok售中话术的使用频率，持续优化话术库，提升客服效率和社交电商订单处理速度，支持快速响应和订单管理，适配新平台业务。