eBay售后客服话术模板

Hello! We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can open a return request through your eBay account under “Purchase history”. Please ensure the item is returned in its original condition and packaging unless it arrived damaged or defective. If you need any help with the return process, feel free to contact us.

Hello! I understand you have concerns about your order. We'd like to help resolve this as smoothly as possible. Please briefly describe the issue and, if possible, attach photos or screenshots. We will review the case and offer a suitable solution. If we cannot reach an agreement, you can also ask eBay to step in and help mediate the case.

Hello! Thank you for your purchase. We hope you are happy with your [Item Name]. If everything is as expected, we would really appreciate it if you could leave us positive feedback and a detailed review on eBay. Your feedback helps other buyers and encourages us to keep improving. If there is anything you are not satisfied with, please contact us first and we will do our best to resolve it.

Hello! I have received your refund request. Once the return is approved and the item is received back (either by us or by the carrier, depending on the method), your refund will be issued to your original payment method. This usually takes a few business days. We will keep an eye on the case, and if you do not see the refund after [X] days, please let us know so we can follow up for you.

Hello! I see that you have opened a return request. Thank you for letting us know. Please follow the instructions shown in the eBay return case to prepare and send back the item. If eBay provides a return label, please print it and attach it to the package. Once the item is received and inspected, we will process the next step (refund or replacement) according to the agreement in the case.

Hello! I sincerely apologize that you received a defective item. This is unacceptable and not our standard. Please send us a short description of the problem along with clear photos or a video if possible. We will review the issue and offer you a solution, such as a replacement, partial refund, or full refund, based on your preference and eBay's policies.

Hello! I apologize that you received the wrong or not-as-described item. This was our mistake, and we take full responsibility. Please send us photos of what you received, and we will provide a solution as soon as possible — for example, sending the correct item, offering a return with full refund, or another option that works best for you.

Hello! I understand you would like to exchange your item. On eBay, exchanges are usually handled as a return plus a new order. Please follow eBay's return process to send back the current item, and once it is accepted, you can place a new order for the item you want. If you tell us your needs, we can help recommend the most suitable replacement.

Hello! I understand the issue you mentioned and I'm sorry for the inconvenience caused. As a solution, we can offer you a partial refund of [Amount] while you keep the item, so you don't need to send it back. If this option works for you, please confirm, and we'll submit the partial refund through eBay as soon as possible.

Hello! I wanted to follow up on your recent purchase. How are you enjoying your [Item Name]? Is everything as described on the listing page? If you have any questions or concerns, please don't hesitate to contact us via eBay messages. We are happy to help and want to make sure you are completely satisfied with your purchase.