Shopify售中客服话术模板
使用说明：以下Shopify客服话术模板专门针对Shopify独立站的售中场景设计，涵盖订单确认、支付处理、发货通知、物流追踪等场景。建议将这些Shopify售中话术整理到快捷回复软件或独立站客服工具中，按"订单处理、支付确认、物流跟踪"等场景分组管理，方便独立站卖家一键回复，提升客服效率。话术中的[变量]需要根据实际情况替换。
Shopify售中话术列表（共10条）
Shopify订单确认（独立站）
Hello! Thank you for your order. Order #[Order Number] has been confirmed. Items: [Product list] | Total: [Amount] | Shipping to: [Address]. We'll process your order within 24-48 hours and send you a shipping confirmation with tracking number. You can view your order status anytime in your account dashboard. Questions? We're here to help.
Shopify支付成功通知
Hello! Your payment has been successfully processed. Payment method: [Method] | Amount charged: [Amount] | Transaction ID: [ID]. You'll receive a receipt via email shortly. Your order is now being prepared for shipment. Expected processing time: [timeframe]. Thank you for shopping with us.
Shopify订单处理中
Hello! Your order #[Order Number] is currently being processed. Status: [Picking/Packing/Quality check]. Our team is carefully preparing your items to ensure everything arrives in perfect condition. Estimated ship date: [Date]. You'll receive a shipping notification with tracking info as soon as your order ships.
Shopify发货通知（含追踪号）
Hello! Great news. Your order #[Order Number] has shipped. Tracking number: [Tracking Number] | Carrier: [Carrier name] | Track here: [Tracking link]. Estimated delivery: [Date range]. You can track your package in real-time using the link above. If you have any questions about your shipment, feel free to reach out.
Shopify物流追踪说明
Hello! To track your order #[Order Number]: 1) Click the tracking link in your shipping email OR 2) Visit [carrier website] and enter tracking number: [Tracking Number] OR 3) Log into your account and view order status. Current status: [Status]. Estimated delivery: [Date]. Tracking updates every 24 hours. Need help? Let us know!
Shopify订单修改处理
Hello! I'd be happy to help modify your order #[Order Number]. Current status: [Status]. If your order hasn't shipped yet, we can: change items, update quantity, modify shipping address, cancel the order. Please let me know what changes you'd like to make, and I'll process them right away. If already shipped, we can arrange a return/exchange upon delivery.
Shopify地址变更处理
Hello! I can help update the shipping address for order #[Order Number]. Current address: [Address]. New address: [New address]. Status: [If not shipped] - Updated successfully! [If shipped] - I've contacted the carrier to request address change. There may be additional fees. [If delivered] - Unfortunately, we can't change the address after delivery. Let me know if you need further assistance!
Shopify订单取消处理
Hello! I understand you'd like to cancel order #[Order Number]. Current status: [Status]. [If not shipped] - I've cancelled your order. Refund of [Amount] will be processed to your original payment method within 5-7 business days. [If shipped] - Your order has already shipped. You can refuse delivery or return it once received for a full refund. Let me know how you'd like to proceed!
Shopify发货延迟说明
Hello! We sincerely apologize for the delay with order #[Order Number]. Reason: [Reason, e.g., high order volume/supplier delay/quality check]. Current status: [Status]. New estimated ship date: [Date]. To make up for this inconvenience, we'd like to offer you [compensation, e.g., 10% discount on next order/free shipping upgrade]. Thank you for your patience and understanding.
Shopify清关进度更新
Hello! Your order #[Order Number] is currently going through customs clearance. Status: [In customs/Cleared/Pending documentation]. Location: [Country/City]. This is a normal process for international shipments and typically takes 2-5 business days. You may be contacted by customs for additional information or duty payment. Once cleared, delivery will resume. We're monitoring the progress.
使用建议
1. 分组管理：建议在快捷回复软件中，将Shopify售中话术按"订单处理、支付确认、物流跟踪、地址修改"等场景分组，方便不同客服快速选择合适的Shopify客服话术。
2. 结合工具使用：配合客服快捷回复工具，可以统计每条独立站售中话术的使用频率和转化效果，持续优化话术库管理，提升客服效率。
3. 多平台管理：如果您同时运营多个平台，建议使用支持多平台管理的跨境电商客服工具，将Shopify话术与其他平台话术统一管理。