Temu售前客服话术模板
使用说明：以下Temu售前话术适用于Temu站内聊天和问答，重点围绕“为什么便宜”“运费时效”和“新用户/团购优惠”进行说明。建议卖家将这类Temu售前话术整理到跨境电商快捷回复工具中，建立专门的Temu售前话术分组，方便客服在咨询高峰时一键回复，提高转化率。
Temu售前话术列表
Temu产品介绍
Hi! Thanks for checking out our product! 😊 [Product Name] features: [Feature 1], [Feature 2], [Feature 3]. Price: $[Price] - that's [Discount]% OFF retail! FREE shipping + 90-day free returns! In stock and ready to ship! Order now! 🛒
Temu超低价说明
Why so cheap? 💰 We work directly with manufacturers, cutting out middlemen! That's how we offer factory prices. Same quality, lower price! Plus: ✓ Quality guarantee ✓ 90-day returns ✓ Purchase protection. Shop smart, shop Temu! 🎉
Temu配送时间
Shipping info: 📦 Standard: [Time] days (FREE) | Express: [Time] days ($[Cost]). We ship from [Location]. All orders tracked! Delivery guarantee: if late, you get [Compensation]. Order with confidence! Fast & reliable! 🚚
Temu新用户优惠
🎁 NEW USER SPECIAL! Get [Discount]% OFF your first order! Use code: [CODE] at checkout. Plus: ✓ FREE shipping ✓ Extra coupons ✓ Welcome gift. Download the Temu app for exclusive deals! Start saving today! 💝
Temu优惠券使用
Stack your savings! 🎟️ You can use: 1) Platform coupons 2) Category coupons 3) Store coupons 4) New user bonus. All stackable! Check "My Coupons" in app. Current best deal: [Deal]. Save up to [Percentage]% OFF! Shop now! 🛍️
Temu质量保证
Quality guaranteed! ✓ Strict quality control ✓ 90-day free returns ✓ Purchase protection ✓ Money-back guarantee. Not satisfied? Full refund, no questions asked! Thousands of 5-star reviews! Shop risk-free! 💯
Temu团购优惠
💰 TEAM PURCHASE DEAL! Invite [Number] friends and everyone gets [Discount]% OFF! How it works: 1) Start a team 2) Share link 3) Friends join 4) Everyone saves! Limited time! Start your team now! Save together! 🎉
使用建议
1. 正面解释低价：强调“工厂直供”和“规模优势”，避免让用户产生“质量差”的联想，并在快捷回复软件中预设多种价格解释话术，方便不同客服统一口径。
2. 搭配话术分组：建议在跨境电商快捷回复工具中，为Temu售前话术建立“工厂价说明、新用户优惠、团购话术”等子分组，结合本页Temu售前话术模板进行精细化管理。