TikTok Shop售前客服话术模板
使用说明：以下TikTok Shop话术模板专门针对TikTok Shop平台的售前场景设计，涵盖直播带货话术、短视频电商、售前咨询等场景。建议将这些TikTok客服话术整理到AI快捷回复工具或TikTok卖家工具中，按"直播客服、评论回复、私信咨询"等场景分组管理，方便社交电商客服一键回复，支持AI智能回复，提升客服效率。话术中的[变量]需要根据实际情况替换。
TikTok Shop售前话术列表
直播欢迎语
Welcome to our live! 🎉 Thanks for joining! We have amazing
deals today with exclusive live-only discounts. Drop a ❤️ if you're excited! Follow us
for more live shopping events. Let me show you our best products!
直播产品介绍
Let me show you this [Product Name]! 🔥 This is our bestseller
with [Key Feature 1], [Key Feature 2], and [Key Feature 3]. Today's live price is only
$[Price] - that's [Discount]% off! Limited stock available. Click the yellow cart to add
to your bag!
评论区回复
Hi! Thanks for your comment! 💕 Yes, we ship to [Country]!
Shipping takes [Time] days. We have this in stock right now. Click the link in bio or
shop during our next live for special discounts! Follow us so you don't miss it!
直播限时优惠
⏰ FLASH SALE ALERT! For the next 10 minutes only, get an EXTRA
[Discount]% off on [Product Name]! This is our lowest price ever! Don't miss out - add
to cart NOW! Only [Number] left in stock! 🛒
尺码咨询回复
Great question! For sizing, we recommend: [Size Guide]. This
runs [true to size/small/large]. Check our size chart in the product description. If
you're between sizes, I suggest sizing [up/down]. We also offer free returns if it
doesn't fit! 📏
直播互动引导
Drop a 💚 if you want to see this in [Color]! Comment "LINK" and
I'll send you the product link! New here? Hit that FOLLOW button for exclusive
follower-only deals! Let's get to [Number] likes and I'll do a special giveaway! 🎁
产品对比说明
Comparing [Product A] vs [Product B]: [Product A] is perfect for
[Use Case 1] with [Feature]. [Product B] is better for [Use Case 2] with [Feature]. Both
are on sale today! Which one do you prefer? Comment 1 or 2! 🤔
库存提醒
🚨 STOCK UPDATE: We only have [Number] units left of [Product
Name]! This is selling out FAST! If you want it, add to cart NOW before it's gone! We
might not restock this color/size for weeks! Don't miss out! 🏃♀️
粉丝专属优惠
💝 FOLLOWERS ONLY DEAL! Use code [CODE] at checkout for an extra
[Discount]% off! This code is ONLY for our TikTok family! Valid for the next [Time]
hours. Screenshot this so you don't forget! Thank you for supporting our small business!
🙏
新品预告
👀 SNEAK PEEK! We're dropping a NEW [Product Type] next week!
Turn on post notifications so you don't miss the launch! It's going to be
[Feature/Benefit]. Drop a 🔥 if you're excited! Early birds get [Discount]% off! Save
this video!
使用建议
1. 分组管理：建议在AI快捷回复工具中，将TikTok Shop话术按"直播带货话术、短视频电商、售前咨询、直播客服"等场景分组，方便社交电商客服快速选择合适的TikTok客服话术。
2. 结合工具使用：配合TikTok卖家工具和AI智能回复功能，可以统计每条TikTok Shop话术的使用频率和转化效果，持续优化话术库，提升客服效率，支持新兴平台业务拓展。